Services

Planned maintenance and priority support keeps your instruments operating at peak performance, with no unexpected costs. We offer different tiers of service contracts to meet your laboratory's unique needs.

Contact us for pricing and to determine which plan best fits your laboratory's needs.

Empower Your Team with Expert Knowledge

Proper training is the key to accurate results and efficient operation. We offer on-site or in-house training sessions tailored to your specific instruments and applications. Your team will learn best practices, routine maintenance, and advanced techniques directly from technical experts.

Engineering That Solves Real Problems

Our D&R team brings deep, hands-on instrument experience to solve many of the challenges standard distributors cannot address. On the development side, where feasible, we customize instruments for special needs and design components to help reduce failure rates.

On the repair side, our in-house team repairs a range of electronics and mechanical components, often improving turnaround time and reducing costs compared to overseas repairs.

We will assess your needs honestly and advise on the best path forward, whether with us or elsewhere.

We're Only a Connection Away

With your permission, we can securely connect to your instrument using a commercially available and encrypted software to diagnose problems, optimize performance, perform software upgrades, and even provide hands-on training, all without a physical visit. You remain in full control as access is granted session by session, only with your permission. Once the connection ends, access is automatically revoked.

This remote capability significantly reduces system downtime and helps us plan repairs more efficiently, often lowering repair cost.